Shipping
Shipping cost: shipping is included in the price and there is no minimum order to get it, for the destinations served by this store.
Customs information: included shipping covers the cost of transport only. For destinations outside the customs and tax territory of the European Union, or with a special tax regime (for example the Canary Islands, Ceuta and Melilla, and overseas territories), import may be subject to customs formalities, duties and taxes under local rules. Before ordering, please contact us for information about your destination.
Delivery time: orders are generally delivered in 3-5 business days, depending on destination. Delivery times are estimates and may vary.
Tracking: once your order ships, you will receive an email with tracking information, when available for the shipping service used.
Returns and withdrawal
Statutory right of withdrawal: as a consumer you have the right to withdraw from the purchase contract, without giving any reason, within 14 days from the day on which you, or a third party you designate other than the carrier, take physical possession of the goods (Directive 2011/83/EU and national consumer law). If several items of the same order are delivered separately, the period runs from delivery of the last item.
Fuix 30-day extension: in addition to your statutory rights, Fuix voluntarily grants you 30 days from delivery to withdraw and return the products. The extension does not limit or replace the rights granted to you by law.
How to withdraw: communicate your decision to withdraw by an explicit written statement to [email protected] or by post to Maggini Select S.r.l., Via Francesco Serritelli 31, 00123 Rome, Italy. The notice is in time if sent before the period expires.
Return instructions: after your request we send you the return instructions and, where applicable, the return label. We ask you to send the products back within 14 days from the day you notified us of the withdrawal, following the instructions received.
Return cost: if you withdraw by choice (voluntary return), you only bear the direct cost of returning the goods: the amount charged for the return label is the actual direct transport cost, up to a maximum of €6.90 for deliveries to Italy, Germany, France and Spain and up to a maximum of €9.90 for deliveries to the other EU countries we serve. If the actual cost is lower than the maximum, you only pay the actual cost; any difference above the maximum is borne by Fuix. It is not a handling fee. The amount is communicated in the return instructions before you ship and may be deducted from the refund.
Wrong, defective, damaged or non-conforming item: the return cost is borne by Fuix (€0 for you). Contact us with your order, the item and, if possible, photos of the problem. Your rights under the legal guarantee of conformity remain unaffected.
Refund: we refund the payments received for the returned products without undue delay and in any event within 14 days from the day on which we are informed of your decision to withdraw, using the same payment method as the purchase. We may withhold the refund until we have received the products back or until you have supplied evidence of having sent them back, whichever is earlier.
Product check and packaging: you may try and inspect the products as you would in a shop. You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics and functioning; in that case the refund may be reduced accordingly. The absence or opening of the original packaging does not by itself cause you to lose the right of withdrawal; we nevertheless ask you to return the products, where possible, with original packaging, tags and accessories, adequately protected.
Exchanges: direct exchanges are not offered: you can withdraw and place a new separate order.
Contact
- Email: [email protected]
- Phone: +39 351 655 6556
For full details, see our Terms and Conditions.
For more practical advice before placing an order, you can also browse our Fuix Guides.